Insurance Articles
Climb every mountain
Posted by admin - 30/01/09 at 02:01:56 pmOverseas travel can be an exhilarating experience. But who would you reach out to for help, if you were critically injured? A freak accident brought a customer’s holiday to an abrupt end. While sightseeing at the top of a mountain, they slipped, falling down the cliff. The customer’s travelling companion immediately called Mondial Assistance, the emergency assistance provider for the customer’s travel insurance policy and advised that the customer had been admitted to the local hospital. Medical Assistance Team Leader/Registered Nurse, Katy Youngman then contacted our local medical agent, to assist with obtaining and translating medical reports and updates. The customer had sustained extensive injuries, requiring immediate surgery. Further medical treatment was also required after the surgery. Following a review of the hospital facilities, Katy determined that they did not have the appropriate medical requirements, so our Chief Medical Officer arranged for an Air Ambulance evacuation to a major city, where the customer would obtain the necessary treatment. As an entitlement in the customer’s travel insurance policy, Katy arranged for a member of their family to travel to be with them. She also contacted the Department of Foreign Affairs & Trade, to provide information about the customer’s circumstances. Upon arrival at the new hospital, the customer was admitted to the Intensive Care Unit, where their injuries were reviewed and further surgery performed.
During the Customer’s time in hospital, our Medical Assistance team continually liaised with medical staff to determine when and how to repatriate the customer to Australia. We also updated all parties concerned with the customer’s welfare with medical reports and repatriation plans. Once the customer was deemed fit to fly, two of our repatriation nurses accompanied them on a flight back to Australia, where they were admitted to hospital for further recovery.
The customer saved around $120,000.
Receiving appropriate medical treatment helped in stabilising the customer’s critical condition while their travel insurance policy saved them approximately $120,000 in medical expenses.
You’re in good hands with Mondial Assistance.
Our ability to provide Overseas Emergency Medical Assistance through our Group presence around the world, means we are truly connected to the people we’re assisting in a caring way. In this case, our connections with local medical agents and Air Ambulance suppliers, allowed us to arrange an evacuation, so our customer could receive the required medical treatment. In Australia during 2007, we handled over 65,000 Travel Insurance claims and more than 9,182 Medical Assistance cases. Yet, in every case, we strive to provide a superior level of personal service, which sets Mondial Assistance apart. Our Medical Assistance is the key to your safety, 24 hours a day, 7 days a week, 365 days a year – we’re here to help our customers.
Mondial Assistance Australia is one of the leading providers of Emergency Medical Assistance. Around the clock, around the world, we’re always ready to help you – whatever it takes.
1300 Insurance Travel Insurance is arranged and managed by ETI Australia Pty Ltd ABN 52097227177 AFSL No. 245631 trading as Mondial Assistance and is issued by Allianz Australia Insurance Limited ABN 15000122850 AFSL No. 234708. 1300 Insurance Pty Ltd ACN 124845727 AR 327609 is an authorised representative of Mondial Assistance. You should consider the Combined Financial Services Guide and Product Disclosure Statement available from this website before making any decisions about the product.
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