How to Make a Pet Insurance Claim
Step 1
Download the Veterinary Fee Claim Form (pdf).
Step 2
Fill in your and your pet's personal information and sign the claim form.
Step 3
Take the claim form to your Vet, and have your Vet complete the applicable sections. Ensure your Vet includes their practice details on the attached invoice.
Step 4
Attach detailed itemised invoices and payment receipts to the completed Veterinary Fee Claim Form
and mail it to:
1300 Insurance Pet Protect
Claims Department
Locked Bag 9021
Castle Hill
NSW 1765
Please Note: All claims should be submitted and received within 60 days of treatment.
Claim Checklist
Prior to sending in your claim have you:
- Completed the Claim Form?
- Attached the actual itemised invoice and receipts?
- Had your Veterinarian sign the form?
- Attached a full Veterinary History (medical records) if this is your first claim?
Our claims department is available between 8:30am and 5pm Monday – Friday (EST) for any questions about a claim on 1300Insurance (1300 467 872).
